frequently asked
questions
Corporate &
Executive Coaching FAQs
Public
Speakers & Personalities Coaching FAQs
Membership-Modeled
Business Coaching FAQs
Professional
Coach - Independent Contractor FAQs
Public Speakers & Personalities Coaching FAQs
What is coaching?
Is this the same
as counseling or therapy?
What does the
coaching program consist of?
How much will it cost me?
How much do
we charge for this coaching program?
How is the revenue or
profit shared?
How will
my message be integrated into the coaching?
What
assurance do I have that your coaches won’t have a conflict of
interest and steal my followers?
How does it
work? What are the steps involved?
What
additional resources do I have to provide?
Will it be my brand?
Who will collect the money?
How
are refunds or charge-backs handled if a customer isn’t
satisfied?
How will you match
coaches with clients?
How will you
ensure the quality of the coaching?
What if
my customer doesn’t like their coach?
In what areas
will my followers be coached?
Where does the coaching
take place?
What kind of
commitment do I have to make?
What
experience and credentials qualify TurnKey Coaching Solutions as the
premier provider of coaching?
Do you have a list of clients?
What do I do now?
What
is coaching?
Coaching is a collaborative relationship that
provides clients with feedback, guidance, and insights from an outside
vantage point. Professional coaches provide an ongoing partnership
designed to help your followers produce fulfilling results in their
personal and professional lives.
Professional coaches are trained to listen, to observe, and to
customize their approach to each client’s needs. A coach will
advise, guide, encourage, and provide structure with positive
accountability. The coach will help the client clarify their
goals and reach them more quickly than by themselves.
A coach is NOT a consultant. It is not necessary for a coach
to be an expert in your field to be an EXPERT COACH. Successful
coaching recognizes that your constituents already have the knowledge
you’ve shared and will draw out the client’s own awareness
to build their own solutions.
A coach challenges your followers to go beyond their self-imposed
limitations, examine what assumptions they may be making, and move
beyond their current paradigms. Coaches simply ask their clients
to do more than they would have done by themselves. [top]
Is this the
same as counseling or therapy?
Coaching is NOT THERAPY or COUNSELING! Coaches are careful to maintain
a clear and clean distinction between their coaching and therapy.
Coaches focus with their client on life and work issues from the
perspective of “where are you now” and “where do you
want to go”. Therapists, on the other hand, delve into clinical
analysis, generally from a historical point of view, and focus on
diagnosis and treatment. Many therapists may use some coaching
techniques and vernacular, but coaches may not cross the line into
therapy — a licensed and regulated profession. If a coach
observes the appearance of a mental health issue, he or she will be
equipped with referrals to an appropriate psychotherapist or mental
health agency. [top]
What does the
coaching program consist of?
Your customized coaching program will be developed around
your objectives and what you feel your audience is looking for.
Most Public Speakers and Personalities Coaching Programs are designed
around either a retail or corporate model:
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For Retail Coaching Custumers:
Basic: A 12-month coaching package which
includes two half-hour individual one-on-one coaching sessions per
month with a Professional Coach.
Intermediate: The Basic package plus one group
coaching session per month. Groups are usually limited to 6-8
clients.
Premium: The Intermediate plan plus additional
custom designed teleseminars delivered by you and/or our
professional trainers. Additionally, this package allows you
to include any unique online support tools and merchandise to
tantalize your clients to purchase the premium coaching package.
For Corporate Coaching Clients:
Corporate programs are acutely aligned with the company's
agenda and performance objectives. Therefore, we work with
highly qualified and credentialed coaches that are a match to the
corporation's requirements. The terms of the engagement
are formulated accordingly. Most corporate coaching contracts range
from two to three, 45 to 60 minute coaching sessions per
month over the term of 4 to 6 months.
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All coaching sessions will be conducted by your team of trained,
expert coaches. In addition, if you have trained advocates or
coaches, they can also be included once they are screened through our
coach application process. [top]
How much will it cost me?
We have several different levels of participation for our Public
Speakers and Personalities Coaching Programs, including co-branded or
ghost-branded solutions.
We offer an entirely turnkey coaching solution that allows you to
simply “lock and load” coaching into your current
engagements or website and begin sharing the revenue as we deliver the
coaching.
When your team provides the sales, marketing, and administrative
support to launch and promote your coaching program, we could launch
your program for a nominal investment in as little as 30 - 45 days.
Depending, of course, on your programs unique requirements.
If you would prefer that our team of professionals handle all
aspects of the program launch, we can do that too.
We are intentionally flexible which allows you to choose or formulate
a program that best fits your company’s priorities and goals.
No matter which program you choose, we have made this an extremely
affordable investment that makes smart financial sense! Give us a call
to explore which option may work best for you and your fans.
1-888-778-3223. [top]
How much
do we charge for this coaching program?
You set the price of your coaching programs. Only YOU know
what your market will bear and how you want your coaching programs
designed. We have a wide variety of coaches with varying levels
of expertise, qualifications, and compensation arrangements, thus
allowing us to support you in creating a program that is very
affordable and also customized and unique.
We have discovered the range for most retail coaching programs to
be between $225 to $1000 per month (based on a one year committment).
For corporate coaching programs, and the additional expertise
required of a corporate coach, most corporate programs range between
$2995 to $5995, per coachee, per month over a period of four to six
months. [top]
How is the revenue
or profit shared?
After accounting for all associated operational expenses,
including the payment of our contract coaches, the net revenue will be
shared according to a mutually beneficial formula that will be agreed
upon at contract signing. We are confident that together, we can
create a satisfactory financial split that incorporates your
company’s objectives and level of desired involvement as well as
our relative contributions to the program’s formulation,
marketing efforts, and delivery. [top]
How
will my message be integrated into the coaching?
Our mission is to champion you with your followers, providing
an intimate and personal connection to your message and company. To
this end, we are committed to ensuring a seamless integration of your
unique message into our coaches’ toolboxes.
It is important to understand, however, that coaching is not
consulting. Therefore, it is not necessary for a coach to be an
expert in your field to be an EXPERT COACH. We are not looking
to create “mini-experts” in your materials, but dedicated
coaches who support you and your message within the parameters of
professional coaching.
The coaches we select for your program will be as well prepared as
your organizational goals allow and require. Initial assignments will
be drawn from our database of thousands of coaches, many of whom may
already be familiar with your message. Additionally, you may have
professional coaches amongst your followers, and we encourage you to
invite them to apply. We will, of course, provide special attention to
any coach that applies with your recommendation while maintaining our
commitment to highly trained and qualified coaches.
As part of our initiation process, our coaches will be required to
review any materials that you provide. You may choose to do this with
course materials, books, e-books, audio programs, digital downloads,
teleseminars, seminars, membership access or even workshops.
Based on our experience, we suggest an integration process that
includes a combination of two 45-minute teleseminars and downloadable
course materials. If your coaching program includes online
tools, for example, it is highly beneficial for our coaches to have an
intimate knowledge of these tools. Thus we encourage you to also
grant them complimentary access. [top]
What
assurance do I have that your coaches won’t have a conflict of
interest and steal my followers?
We have spent a great deal of time and money pre-qualifying
and pre-screening our coaches not only for talent, but also for
integrity. It is in our mutual best interest that our coaches adhere
to a stringent ethical code of conduct, which includes the absolute
agreement that the coachee is still, first and foremost, your client.
A coach will be immediately dismissed for any commercial solicitation
and when appropriate additional legal actions may be taken. [top]
How
does it work? What are the steps involved?
Upon contract agreement, we launch into our 5-step process
that makes it easy for you to offer personalized coaching
packages.
- Discuss Objectives and Critical Success Factors:
Our Program Manager will need to thoroughly understand your goals for
the program and discuss "what success looks like" as part
of the initiation process. During the meeting, you’ll
want to communicate any tools or other resources you are willing to
offer as part of the training process.
- Design Coaching Packages: Depending on the
program you select, we will work together to create the marketing,
sales, contractual, administrative, and quality assurance processes
for the launch and delivery of your coaching program.
- Select Coaches and Message Introduction:
Based on your program’s objectives, we will select a team of
professional coaches who will be initially assigned to the
engagement. These coaches will be required to participate in
the materials you provide and will be invited to participate in a
specially designed introduction process, which might include a few
teleseminars and a selection of your relevant materials. As
additional coaches are recruited in the future, they will be provided
with the audio-recording of the introduction teleseminar and the
materials, or a new introduction process can be delivered as your
program evolves.
- Sell Coaching Packages: For retail clients, you
sell your customized coaching packages from the stage , on your
website, via teleseminars, or through any other customary marketing
method. For your corporate clients, we work with you to develop the
best package and 'knock-it-out-of-the-park' proposal possible
to win the sale. Should you require additional support in the
sales, marketing, or collateral creation, we can handle this too
(call us for more details about our add-on support packages.)
- We Deliver Coaching: Your registered
participants will experience the life-changing possibilities of
working with a professional coach! [top]
What
additional resources do I have to provide?
Very little! Typically, your expenses, marketing, and other resource
materials are minimal as you merely provide the web and human
resources necessary to create sales and marketing materials and update
your site. In order to generate a cohesive message and become intimate
with your brand, we require copies of your current PR, marketing, and
branding materials. [top]
Will
it be my brand?
We offer both co-branded and private label options. The co-branded
option promotes our collaborative partnership, and thus is our clear
preference. We can also design and manage a private label option which
integrates seamlessly into your brand, and we become the ghost
providers. [top]
Who will collect the money?
This will be negotiated. You have the option of collecting and
processing the payments internally or TurnKey Coaching Solutions has
contracted with a premier processor to automatically bill, report, and
electronically process payments. Revenue/profit distribution and
administration details are adjusted accordingly. [top]
How
are refunds or charge-backs handled if a customer isn’t
satisfied?
We are very confident in our coaching services and anticipate
minimal refunds. In fact, we offer an unconditional, 30-day Money
Back Guarantee for all new coaching clients. As part of our
quality control process and commitment to customer service, our first
priority is to determine why the customer isn’t happy. We
will do everything in our power to rectify the situation, including
assigning a new coach if possible and offering additional coaching
sessions. If a refund is needed, TurnKey Coaching Solutions will
coordinate the refund processing with your team according to the terms
of our agreement. [top]
How will you
match coaches with clients?
TurnKey Coaching Solutions matches clients with the most appropriate,
highly qualified coach using our custom-developed, proprietary
matching process that ensures quality assurance, client satisfaction,
and success. We send a “Welcome Interview” form to
new clients. Based on the information collected, we select
coaches that best match the preferences indicated. [top]
How will
you ensure the quality of the coaching?
First, our coaches are carefully screened when they apply to be a
TurnKey Professional Coach, and they met or exceeded our high
standards for qualifications and demonstration of excellence in the
field of personal and business coaching. Then, our proprietary
matching process matches clients with the most appropriate, qualified
coach. And, lastly, our pro-active quality assurance process
throughout the engagement includes regular requests for company and
client feedback. This provides an effortless way for clients to
express their level of satisfaction without the risk of hurting the
coach’s feelings. All feedback is immediately evaluated,
and appropriate action is taken to guarantee your company’s and
your follower’s satisfaction. [top]
What
if my customer doesn’t like their coach?
If a client is not completely satisfied (and happy) with their coach,
they simply contact their Lead Coach for re-assignment. It will be
important for us to know why they are dissatisfied, both for our
quality control purposes and in order to ensure a better fit with
another coach. [top]
In what areas
will my followers be coached?
In addition to the area of your unique message and promise, your fans
may choose business or personal objectives as the focus of their
coaching sessions. All areas of our lives intersect.
Coaching can close the gap between where your fans are now and where
they want to be—whatever they want to achieve or change in their
career, performance, relationships, or personal life can usually be
the focus of coaching. They will work with a coach on whatever is
bogging them down. [top]
Where does the
coaching take place?
The coaching sessions are conducted over the phone. Some additional
coaching can also take place via email messages. Our commitment is to
make the coaching experience as convenient, stress-free, and
productive as possible. [top]
What kind of
commitment do I have to make?
TurnKey Coaching Solutions is willing to invest a great deal of human
capital in the exploration and development of an expert, customized
coaching program for your loyal fans. Therefore, a 24-month engagement
is recommended with specific milestones and objectives be agreed upon
prior to roll-out. This time period gives the program a chance to show
real benefits and to capitalize on “word of mouth”
marketing benefits. Of course, the minimum commitment period
will be dependent on the type of program you select and your initial
investments. The timeline commences upon marketing launch.
[top]
What
experience and credentials qualify TurnKey Coaching Solutions as the
premier provider of coaching?
Here’s a brief overview of our TurnKey Coaching
Solution 3-member executive team:
- Combined professional coaching experience greater than 30 years.
- Savvy business executives: all members of the team have held
senior executive positions, including several major publicly traded
companies.
- All team members are accomplished public speakers, writers,
teleclass leaders, training and development professionals, and
entrepreneurs.
- Our Chief Executive Officer is considered one of the
“World’s Top Manifestation Experts” and is a
frequent guest on radio and TV. She is an expert coach and
previously held the executive director of relationship coaching for a
million plus member on-line dating company.
- Our President is the National Career Transition Coach for 6
Figure Jobs.com, was the CFO for a multi-billion dollar public
company, and is the co-founder of Coach Academy Texas, a new
NLP-based Professional Coach Training program.
- Our Chief Coaching Officer is a Master Certified Coach (fewer
than 1% of coaches in the world are Master Certified Coaches), holds
a PhD in Industrial/Organizational Psychology, an MS in Counseling,
an MS in Administration and is a graduate of Corporate Coach U.
She was a founding member of ICF's Internal Coaching Special
Interest Group, was the past-President of the American Society for
Training and Development (ASTD) and was a member of its National
Executive Committee. [top]
Do you have a list
of clients?
Our executive team has logged almost 10,000 hours of
individual coaching. Individual clients have come almost
exclusively through referrals and their positive reputation.
Clients are located all over the world. The leadership team has
also coached executives and managers from the following corporations
(to name a few), and TurnKey Professional Coaches have coached for
hundreds more.
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Alcatel
American Airlines
Belo
Chevron
Dell
Essilor
Ferrosan Hospital
Harris Hospital
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Hilton Reservations
HP
IBM
Mercedes Benz
Merrill Lynch
Microsoft
New York Life
Nissan
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Nokia
Nortel
Perot Systems
PricewaterhouseCoopers
Texaco
Trilogy
True.com
Verizon |
[top]
What
do I do now?
Contact us today! We would be delighted to schedule a FREE
CONSULTATION to talk with you about your needs and what we can do
to support your company’s specific objectives! Just call
us: toll-free 888.778.3223, or you can also Contact Us by completing our on-line
form. Please indicate the areas that you are interested in, and
someone will contact you. [top]
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