frequently asked questions

Corporate & Executive Coaching FAQs

Public Speakers & Personalities Coaching FAQs

Membership-Modeled Business Coaching FAQs

Professional Coach - Independent Contractor FAQs

Public Speakers & Personalities Coaching FAQs

What is coaching?
Is this the same as counseling or therapy?

What does the coaching program consist of?

How much will it cost me?

How much do we charge for this coaching program?

How is the revenue or profit shared?

How will my message be integrated into the coaching?

What assurance do I have that your coaches won’t have a conflict of interest and steal my followers?

How does it work? What are the steps involved?  

What additional resources do I have to provide?

Will it be my brand?

Who will collect the money?

How are refunds or charge-backs handled if a customer isn’t satisfied?

How will you match coaches with clients?

How will you ensure the quality of the coaching?

What if my customer doesn’t like their coach?

In what areas will my followers be coached?

Where does the coaching take place?

What kind of commitment do I have to make?

What experience and credentials qualify TurnKey Coaching Solutions as the premier provider of coaching?

Do you have a list of clients?

What do I do now?

What is coaching? 
Coaching is a collaborative relationship that provides clients with feedback, guidance, and insights from an outside vantage point. Professional coaches provide an ongoing partnership designed to help your followers produce fulfilling results in their personal and professional lives.

Professional coaches are trained to listen, to observe, and to customize their approach to each client’s needs. A coach will advise, guide, encourage, and provide structure with positive accountability.  The coach will help the client clarify their goals and reach them more quickly than by themselves.

A coach is NOT a consultant.  It is not necessary for a coach to be an expert in your field to be an EXPERT COACH.  Successful coaching recognizes that your constituents already have the knowledge you’ve shared and will draw out the client’s own awareness to build their own solutions.

A coach challenges your followers to go beyond their self-imposed limitations, examine what assumptions they may be making, and move beyond their current paradigms.  Coaches simply ask their clients to do more than they would have done by themselves.  [top]

Is this the same as counseling or therapy? 
Coaching is NOT THERAPY or COUNSELING! Coaches are careful to maintain a clear and clean distinction between their coaching and therapy. Coaches focus with their client on life and work issues from the perspective of “where are you now” and “where do you want to go”. Therapists, on the other hand, delve into clinical analysis, generally from a historical point of view, and focus on diagnosis and treatment. Many therapists may use some coaching techniques and vernacular, but coaches may not cross the line into therapy — a licensed and regulated profession. If a coach observes the appearance of a mental health issue, he or she will be equipped with referrals to an appropriate psychotherapist or mental health agency.  [top]

What does the coaching program consist of?
Your customized coaching program will be developed around your objectives and what you feel your audience is looking for. 
Most Public Speakers and Personalities Coaching Programs are designed around either a retail or corporate model:

All coaching sessions will be conducted by your team of trained, expert coaches.  In addition, if you have trained advocates or coaches, they can also be included once they are screened through our coach application process.  [top]

How much will it cost me? 
We have several different levels of participation for our Public Speakers and Personalities Coaching Programs, including co-branded or ghost-branded solutions.

We offer an entirely turnkey coaching solution that allows you to simply “lock and load” coaching into your current engagements or website and begin sharing the revenue as we deliver the coaching.  

When your team provides the sales, marketing, and administrative support to launch and promote your coaching program, we could launch your program for a nominal investment in as little as 30 - 45 days. Depending, of course, on your programs unique requirements. 

If you would prefer that our team of professionals handle all aspects of the program launch, we can do that too.    We are intentionally flexible which allows you to choose or formulate a program that best fits your company’s priorities and goals.

No matter which program you choose, we have made this an extremely affordable investment that makes smart financial sense! Give us a call to explore which option may work best for you and your fans. 1-888-778-3223.  [top]

How much do we charge for this coaching program?
You set the price of your coaching programs.   Only YOU know what your market will bear and how you want your coaching programs designed.  We have a wide variety of coaches with varying levels of expertise, qualifications, and compensation arrangements, thus allowing us to support you in creating a program that is very affordable and also customized and unique.

We have discovered the range for most retail coaching programs to be between $225 to $1000 per month (based on a one year committment).

For corporate coaching programs, and the additional expertise required of a corporate coach, most corporate programs range between $2995 to $5995, per coachee, per month over a period of four to six months.    [top]

How is the revenue or profit shared?
After accounting for all associated operational expenses, including the payment of our contract coaches, the net revenue will be shared according to a mutually beneficial formula that will be agreed upon at contract signing.  We are confident that together, we can create a satisfactory financial split that incorporates your company’s objectives and level of desired involvement as well as our relative contributions to the program’s formulation, marketing efforts, and delivery.  [top]

How will my message be integrated into the coaching?

 Our mission is to champion you with your followers, providing an intimate and personal connection to your message and company. To this end, we are committed to ensuring a seamless integration of your unique message into our coaches’ toolboxes.

It is important to understand, however, that coaching is not consulting.  Therefore, it is not necessary for a coach to be an expert in your field to be an EXPERT COACH.  We are not looking to create “mini-experts” in your materials, but dedicated coaches who support you and your message within the parameters of professional coaching.

The coaches we select for your program will be as well prepared as your organizational goals allow and require. Initial assignments will be drawn from our database of thousands of coaches, many of whom may already be familiar with your message. Additionally, you may have professional coaches amongst your followers, and we encourage you to invite them to apply. We will, of course, provide special attention to any coach that applies with your recommendation while maintaining our commitment to highly trained and qualified coaches.

As part of our initiation process, our coaches will be required to review any materials that you provide. You may choose to do this with course materials, books, e-books, audio programs, digital downloads, teleseminars, seminars, membership access or even workshops.  Based on our experience, we suggest an integration process that includes a combination of two 45-minute teleseminars and downloadable course materials.  If your coaching program includes online tools, for example, it is highly beneficial for our coaches to have an intimate knowledge of these tools.  Thus we encourage you to also grant them complimentary access.  [top]

What assurance do I have that your coaches won’t have a conflict of interest and steal my followers?
We have spent a great deal of time and money pre-qualifying and pre-screening our coaches not only for talent, but also for integrity. It is in our mutual best interest that our coaches adhere to a stringent ethical code of conduct, which includes the absolute agreement that the coachee is still, first and foremost, your client. A coach will be immediately dismissed for any commercial solicitation and when appropriate additional legal actions may be taken.  [top]

How does it work? What are the steps involved? 
Upon contract agreement, we launch into our 5-step process that makes it easy for you to offer personalized coaching packages. 

1. Discuss Objectives and Critical Success Factors: Our Program Manager will need to thoroughly understand your goals for the program and discuss "what success looks like" as part of the initiation process.  During the meeting, you’ll want to communicate any tools or other resources you are willing to offer as part of the training process.
   
2. Design Coaching Packages: Depending on the program you select, we will work together to create the marketing, sales, contractual, administrative, and quality assurance processes for the launch and delivery of your coaching program.
   
3. Select Coaches and Message Introduction:  Based on your program’s objectives, we will select a team of professional coaches who will be initially assigned to the engagement.  These coaches will be required to participate in the materials you provide and will be invited to participate in a specially designed introduction process, which might include a few teleseminars and a selection of your relevant materials.  As additional coaches are recruited in the future, they will be provided with the audio-recording of the introduction teleseminar and the materials, or a new introduction process can be delivered as your program evolves.
   
4. Sell Coaching Packages: For retail clients, you sell your customized coaching packages from the stage , on your website, via teleseminars, or through any other customary marketing method. For your corporate clients, we work with you to develop the best package and 'knock-it-out-of-the-park' proposal possible to win the sale.  Should you require additional support in the sales, marketing, or collateral creation, we can handle this too (call us for more details about our add-on support packages.)  
5. We Deliver Coaching: Your registered participants will experience the life-changing possibilities of working with a professional coach!  [top]

What additional resources do I have to provide? 
Very little! Typically, your expenses, marketing, and other resource materials are minimal as you merely provide the web and human resources necessary to create sales and marketing materials and update your site. In order to generate a cohesive message and become intimate with your brand, we require copies of your current PR, marketing, and branding materials.  [top]

Will it be my brand? 
We offer both co-branded and private label options. The co-branded option promotes our collaborative partnership, and thus is our clear preference. We can also design and manage a private label option which integrates seamlessly into your brand, and we become the ghost providers.  [top]

Who will collect the money? 
This will be negotiated.  You have the option of collecting and processing the payments internally or TurnKey Coaching Solutions has contracted with a premier processor to automatically bill, report, and electronically process payments.  Revenue/profit distribution and administration details are adjusted accordingly.  [top]

How are refunds or charge-backs handled if a customer isn’t satisfied? 
We are very confident in our coaching services and anticipate minimal refunds. In fact, we offer an unconditional, 30-day Money Back Guarantee for all new coaching clients. As part of our quality control process and commitment to customer service, our first priority is to determine why the customer isn’t happy.  We will do everything in our power to rectify the situation, including assigning a new coach if possible and offering additional coaching sessions.  If a refund is needed, TurnKey Coaching Solutions will coordinate the refund processing with your team according to the terms of our agreement.   [top]

How will you match coaches with clients? 
TurnKey Coaching Solutions matches clients with the most appropriate, highly qualified coach using our custom-developed, proprietary matching process that ensures quality assurance, client satisfaction, and success.  We send a “Welcome Interview” form to new clients.  Based on the information collected, we select coaches that best match the preferences indicated.  [top]

How will you ensure the quality of the coaching? 
First, our coaches are carefully screened when they apply to be a TurnKey Professional Coach, and they met or exceeded our high standards for qualifications and demonstration of excellence in the field of personal and business coaching. Then, our proprietary matching process matches clients with the most appropriate, qualified coach. And, lastly, our pro-active quality assurance process throughout the engagement includes regular requests for company and client feedback.  This provides an effortless way for clients to express their level of satisfaction without the risk of hurting the coach’s feelings.  All feedback is immediately evaluated, and appropriate action is taken to guarantee your company’s and your follower’s satisfaction.  [top]

What if my customer doesn’t like their coach? 
If a client is not completely satisfied (and happy) with their coach, they simply contact their Lead Coach for re-assignment. It will be important for us to know why they are dissatisfied, both for our quality control purposes and in order to ensure a better fit with another coach.  [top]

In what areas will my followers be coached? 
In addition to the area of your unique message and promise, your fans may choose business or personal objectives as the focus of their coaching sessions.  All areas of our lives intersect.  Coaching can close the gap between where your fans are now and where they want to be—whatever they want to achieve or change in their career, performance, relationships, or personal life can usually be the focus of coaching. They will work with a coach on whatever is bogging them down. [top]

Where does the coaching take place? 
The coaching sessions are conducted over the phone. Some additional coaching can also take place via email messages. Our commitment is to make the coaching experience as convenient, stress-free, and productive as possible.  [top]

What kind of commitment do I have to make?
TurnKey Coaching Solutions is willing to invest a great deal of human capital in the exploration and development of an expert, customized coaching program for your loyal fans. Therefore, a 24-month engagement is recommended with specific milestones and objectives be agreed upon prior to roll-out. This time period gives the program a chance to show real benefits and to capitalize on “word of mouth” marketing benefits.  Of course, the minimum commitment period will be dependent on the type of program you select and your initial investments.  The timeline commences upon marketing launch.  [top]

What experience and credentials qualify TurnKey Coaching Solutions as the premier provider of coaching?
Here’s a brief overview of our TurnKey Coaching Solution 3-member executive team:

• Combined professional coaching experience greater than 30 years.
• Savvy business executives: all members of the team have held senior executive positions, including several major publicly traded companies. 
• All team members are accomplished public speakers, writers, teleclass leaders, training and development professionals, and entrepreneurs.
• Our Chief Executive Officer is considered one of the “World’s Top Manifestation Experts” and is a frequent guest on radio and TV.  She is an expert coach and previously held the executive director of relationship coaching for a million plus member on-line dating company. 
• Our President is the National Career Transition Coach for 6 Figure Jobs.com, was the CFO for a multi-billion dollar public company, and is the co-founder of Coach Academy Texas, a new NLP-based Professional Coach Training program.
• Our Chief Coaching Officer is a Master Certified Coach (fewer than 1% of coaches in the world are Master Certified Coaches), holds a PhD in Industrial/Organizational Psychology, an MS in Counseling, an MS in Administration and is a graduate of Corporate Coach U.  She was a founding member of ICF's Internal Coaching Special Interest Group, was the past-President of the American Society for Training and Development (ASTD) and was a member of its National Executive Committee.  [top]

Do you have a list of clients?
Our executive team has logged almost 10,000 hours of individual coaching.  Individual clients have come almost exclusively through referrals and their positive reputation.  Clients are located all over the world.  The leadership team has also coached executives and managers from the following corporations (to name a few), and TurnKey Professional Coaches have coached for hundreds more. 

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What do I do now?
Contact us today! We would be delighted to schedule a FREE CONSULTATION to talk with you about your needs and what we can do to support your company’s specific objectives!  Just call us: toll-free 888.778.3223, or you can also Contact Us by completing our on-line form.  Please indicate the areas that you are interested in, and someone will contact you.  [top]